A Carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or addiction cannot cope without their support.

You are a Young Carer if you do this role and are under 18 years of age.

If you are looking after someone, we would like you to let us know so we can provide the support and information you might need.

You can be added to our Practice Carers Register and we can then give you further information and support.

A Carers Champion is a Staff member at the Practice who supports Carers.

The Carers Champion ate the practice is:

Carers can get information, advice and support by contacting the Carers Hub on 0808 802 1777, lines are open Monday to Friday 9am until 5pm or message via Text or WhatsApp on 07814678460.

You can also make contact using the following methods:

Website: https://carershub.carersfederation.co.uk/

Email: carershubinfo@carersfederation.co.uk

Information and support for Carers provided byNottingham City Councilcan be found at:

https://www.nottinghamcity.gov.uk/information-for-residents/health-and-social-care/adult-social-care/support-if-you-care-or-look-after-someone/ or by contacting the Customer Service Centre on 0300 131 0300.

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If you are please let us know using the form link below – we may be able to help you. We can provide further information about carer support services in Nottinghamshire and Lincolnshire.  If you would like to receive a carer pack please contact the surgery.

There is a wealth of information on the NHS website about carers and caring. Below are some links into the site that we hope you will find useful.

• A guide to care and support – Information for carers and people who have care & support needs.
• Caring for someone – Advice on providing care, medicines etc.
• Care after hospital – Providing care for people who have been recently discharged from hospital.
• Taking a break – Caring for someone can be a full-time job – find out about accessing breaks and respite care.
• Support and benefits for carers – Caring for someone can be a full-time job – find out about accessing breaks and respite care.
• Work and Disability – Guidance, support and help with employment issues.Being a Young carerAdvice for carers 18 or under and their entitlement to support

Contact Carers Direct

Telephone 0808 802 0202

Helpline information

http://www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx

EmailCarersDirect@nhschoices.nhs.uk

Office Hours

Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

• Benefits for the under-65s – Advice and information on helping the person you look after get the benefits that they are entitled to.
• Benefits for the over-65s – Advice and information on financial support for older people with a disability or illness.
• Carer’s Assessment – How your benefits maybe affected after the death of the person you look after and what happens to their benefits
• Other benefits – Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring

Did you know you can self-refer to the following services:

Child & Adolescent Mental Health Services (CAMHS) – Pts can self-refer by calling 0115 8542299, or online.          https://www.nottinghamshirehealthcare.nhs.uk/camhs-self-referral

Counselling – NHS counselling offered by Everyturn Healthcare. Access the Insight website using the link below, then select Nottinghamshire as the location from the drop down menu and view for contact details and self-referral form.    https://www.everyturn.org/

Drug & Alcohol Team – patients can self-refer to:

Nottinghamshire:                                                      Lincolnshire:

Newark Recovery Team                                             Addaction

Block B                                                                       The Hew Avenue

65 Northgate                                                               26-30 Newland

Newark                                                                       Lincoln

NG24 1HD                                                                  LN1 1XG

Telephone Number: 01636 302023                            Telephone Number: 01522 301300

Change Grow Live – Alcohol Service – Patients are able to self-refer to service and they provide support inpatient detox and prescribing: https://www.changegrowlive.org/

First Contact Physiotherapist – delivers services to 16+ year old patients with musculoskeletal problems (neck, back, bones, joints or muscles). The FCP is a physiotherapist with specialist training who is able to see patients with these conditions, deal with related medication and organise services or investigations if appropriate.  Self referral to to this service is available.

Physiotherapy – Print off a self-referral form or pick one up a from the reception desk and post directly to the Physiotherapy Department. 

Vasectomy – Patients can self-refer to the Nottingham Road Clinic by calling 01623 624137 or emailing nottinghamroad.clinic@nhs.net to book an appointment (no referral form).

Clinics are held at:

• Nottingham Road Clinic, 195 Nottingham Road, Mansfield, NG18 4AA
• Balderton Primary Care Centre, Lowfield Lane, Balderton, NG24 3HJ
• Park House medical Centre, 61 Burton Road, Carlton, NG4 3DQ 

Self-Referral Services – Nottingham & Nottinghamshire Self-referral Services – NHS Nottingham and Nottinghamshire ICB

e-Referral is a service that allows you to choose your hospital or clinic and book an appointment with a specialist.  When you and your GP agree that you need to see a specialist, you will be able to choose from a number of service providers the five closet hospitals are:  

• Newark General Hospital
• Kings Mill Hospital
• Queens Medical Centre
• Nottingham City Hospital
• Lincoln County Hospital  

The Benefits of e-Referral

• You can also choose the date and time of your appointment.
• You experience greater convenience and certainty. With the old system, your hospital or clinic chose the date and time of your appointment. This may not have been convenient for you. With e-Referral, the choice is yours.
• There is less chance that information will get lost in the post as information is shared electronically.  

Booking your Appointment

Once your referral has been processed by the practice, we will send the booking information to you.  You can choose your preferred healthcare provider and book an appointment by telephone or online.

For further information please visit the e-Referral Website.

Outside the scope of our NHS contract, we do support our patients with some private services. We do use the information stored in your medical record (with your consent) to undertake this, for example 

• The administration of some travel vaccinations not available from the NHS
• Medical examinations, ie HGV, employment or sports applications
• Medical reports to insurance companies to support insurance policy applications/claims
• Letters of support or letter of fitness to participate

These services are all non-NHS services and are chargeable.  The time the team need to invest in making this happen for you needs to be funded.  A note of the fees can be found on our website and in the waiting area of the Collingham Medical Centre.

If you have an appointment for a medical examinations and cancel, or DNA, within 24 hours of this appointment date/time, the appointment will still be chargeable and an invoice will be forwarded for payment.  A further appointment would be made, if required, once payment received.

A range of immunisations are available for travel.  A travel form is required to be completed, on receipt of the completed form a nurse will review your records in line with your destination/activities.  The nurse will write to you with the recommendations for you to consider prior to travel.  Advice and some immunisations are provided by the NHS.  Some immunisations are only available privately.  If you decide to take advice, please make an appointment for your immunisations.  Please allow a minimum of 6 weeks before travel when handing in your completed form.

There is further information about countries and vaccinations required on the links below

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.

The need to improve the treatment and management of long-term conditions is the most important challenge facing the NHS. Improving care for people with long-term conditions must involve a shift away from a reactive, disease-focused, fragmented model of care towards one that is more proactive, holistic and preventive, in which people with long-term conditions are encouraged to play a central role in managing their own care.

In response to this, we use a system for calling in our patients for annual reviews of their long term conditions. The system will group all your appointments into one appointment with the Healthcare Assistant for different tests and examinations. The results will then be sent to your GP for review, should the GP feel you need to see either a Specialist Nurse or themselves this will then be arranged. You may not require to always be required to come in for a second appointment as your condition may be stable/well controlled.

You will be called each year the month of your date of birth. The appointment times will vary dependant on your long term condition.

Should you not book an appointment after your first invitation you will be sent another invite one month later.  Should you not respond to this, we will assume you do not wish attend this appointment and we may make no further contact until the following year.

Patients that will be invited for annual review

Any patients with a diagnosis of one or more of the following conditions will be invited to attend for an appointment:

• Diabetes
• Chronic Obstructive Pulmonary Disease
• Chronic heart disease
• Hypertension
• Rheumatoid Arthritis
• Atrial Fibrillation
• Chronic Heart Failure
• Peripheral Arterial Disease
• Cerebral Vascular Accidents
• Trans ischemic attacks
• Pre-Diabetes
• Gestational Diabetes
• Chronic Kidney Disease
• Bipolar
• Dementia
• Psychosis
• Asthma
• Severe Frailty
• Thyroid conditions

As part of your annual review you may be asked to do some home blood pressure monitoring prior to your appointment.  Click the link below to open a Home Blood Pressure Monitoring Diary to record your results.  If you are unable to print this form, please write down your results in a similar format.

You should record your blood pressure twice a day, morning and evening, for 1 week, and bring the results to your appointment.

• First Contact Physiotherapist – delivers services to 16+ year old patients with musculoskeletal problems (neck, back, bones, joints or muscles). The FCP is a physiotherapist with specialist training who is able to see patients with these conditions, deal with related medication and organise services or investigations if appropriate.  Self referral to to this service is available.

• Physiotherapy – Thursday (clinic times vary).  Self referral to this service is available.

• Clinical Psychology and Counselling – We have a clinical psychologist and counsellor in the practice. Please see your doctor about this first. Referral to this service is by doctor only. 

• Minor Surgery – Some minor procedures are carried out here with the nurse assisting the doctor in clinic  Your doctor will advise you if an appointment is needed.

The nursing team offer the following services:

• Family Planning – By doctors and the midwife.

• Early Pregnancy – With the midwife at 8+ weeks.

• Antenatal Care – Monday afternoons.

• Blood Tests

• Infant and Adult Immunisations

• Cervical Smears

• Dressings and Removal of Stitches

• Ear Irrigation 

• Monitoring Blood Pressure, Asthma, Hypertension and Diabetes.

• Minor Illness – Our nurse team are available to see patients with minor conditions such as urinary tract infections, sore throats, conjunctivitis, etc. Please note these sessions are by same day appointment.

• NHS Health Checks – These are offered, by invitation, to patients aged between 40 and 74 once every 5 years in line with NHS guidance.  They offer simple lifestyle checks such as weight, blood pressure and urine test.

• Well Person Checks – These are available to all patients. Please make an appointment at afternoon or evening nurses’ clinic. These offer simple checks such as weight, blood pressure and urine tests, plus cancer smears for women.

• Travel Clinic – A range of immunisations are available for travel.  A travel form is required to be completed, on receipt of the completed form a nurse will review your records in line with your destination/activities.  The nurse will write to you with the recommendations for you to consider prior to travel.  Advice and some immunisations are provided by the NHS.  Some immunisations are only available privately.  If you decide to take advice, please make an appointment for your immunisations.  Please allow a minimum of 6 weeks before travel when handing in your completed form.

   

• Minor Injury – If a minor injury requires suturing, glue or steri-strips our same day nurse may be able to help.

• Coils & Implants – provision of IUD fitting, monitoring and removal of all types.  This service requires a referral by your GP.

• Same Day Telephone Triage Appointments – We offer a Same Day Telephone Triage Appointment system  for patients who need to be seen for urgent clinical needs.  We ask you to remain close to your telephone as the doctor may only be able to attempt to call you twice.

• Any member of the practice health care team will be happy to see you in surgery hours to advise on the following:

• Alcohol Problems

• Stress Counselling

• Weight Reduction

• Pre-menstrual Tension