Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01636 892156, Monday to Friday from 8am to 6.15pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.15am to 5.30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- phone us on 01636 892156, Monday to Friday from 8am to 6.15pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.15am to 5.30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- using the GP online system – SystmOnline (to register for this service, please speak to our reception team who will give you a username and password which can be used to register using the button below. If you are already registered, please login below).
SystmOnline
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 01636 892156, Monday to Friday from 8.15am to 5.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 10.30am.
Same day support
A clinical practitioner is available for advice and minor illness appointments every day.
If we have an unplanned event which means we have to cancel/postpone your appointment we will let you know by text if we hold your mobile number.
A GP leads the clinical team each day and, in addition to routine appointments which have been booked in advance, a the nominated GP (‘The Duty Doctor’) will support same day telephone advise where it is urgent for that day and facilitate home visits where the clinical need is identified.
Enhanced Access to GP Appointments
Lombard Medical Centre and Collingham Medical Centre are working in partnership to offer additional evening GP appointments as well as Saturday appointments. These appointments are available to Newark residents who are registered with a GP Practice in Newark.
Evening appointments are available on Mondays at Collingham and Tuesday to Friday 6.30pm – 8.00pm at Lombard Medical Centre.
Saturday appointments will be available on a rota basis. Sunday and Bank Holiday appointments are available to pre-book via the practice for clinics at Rosemary Street Health Centre, Mansfield.
Please note that these appointments are for non-emergencies and are pre-bookable only.
For further information, please contact our reception staff.
Emergencies
Emergencies take priority at all times – and are seen as soon as possible – it is our aim to offer a non urgent appointment within 14 working days.
Rash – please let our PCA know if chicken pox is suspected. This could be very dangerous to some of our patients. If your child has a rash you will be asked to wait in a room away from the general waiting area.
Chaperones
If you wish a chaperone to be present during your consultation, please advise the reception, clinician or manager who will arrange this for you.
Waiting time
All effort will be made to see patients on time in surgery. However, surgeries can run late for a number of reasons. If clinics start to run 20 minutes or more late we will let you know.
We do ask that patients arrive promptly. If you are than 10 minutes late for an appointment the healthcare professional may not be able to see you or ask you to wait until the end of their clinic or rebook.