Appointments may be made in the following ways:
- Tel: 01636 893956
- By calling in at the surgery
- Online (click on the link above) - To register for this service please ask at reception. Once your username and details are confirmed, please click the logo from any screen to access this facility.
- You can also download SystmOnline apps for Apple and Android devices. Please click on the links below:
Routine appointments may be made well in advance (maximum 3 months).
To help improve our patient services we will send you a free reminder via text before your appointment. Should you no longer need your appointment, early cancellation will enable us to provide care to another patient. If we have an unplanned event which means we have to cancel/postpone your appointment we will let you know by text if we hold your mobile number.
Same Day Telephone Support
A triage practitioner is available for advice and minor illness appointments.
If we have an unplanned event which means we have to cancel/postpone your appointment we will let you know by text if we hold your mobile number.
Telephone advice from your doctor - each day we protect a GP to offer clinical advice to patients and agree a plan over the phone.
Emergencies take priority at all times - and are seen as soon as possible - it is our aim to offer a non urgent appointment within 10 working days.
Rash - please let our PCA know if chicken pox is suspected. This could be very dangerous to some of our patients. If your child has a rash you will be asked to wait in a room away from the general waiting area.
If you believe you may have a urine infection, it would be helpful to bring a urine sample.
We do our best to accommodate your rights as a patient to express a preference of practitioner. However, there may be occasions where this is operationally difficult, particularly in sudden illness and same day appointments. If a referral is required to another healthcare provider, we will aim to offer you a choice of location.
If you wish a chaperone to be present during your consultation, please advise the reception, clinician or manager who will arrange this for you.
All effort will be made to see patients on time in surgery. However, surgeries can run late for a number of reasons. If clinics start to run 20 minutes or more late we will aim to let you know. Please bear with us.
Unfortunately, if patients are more than 10 minutes late for an appointment the healthcare professional may not be able to see you or ask you to wait until the end of their clinic or rebook.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.