The NHS Friends & Family Test
We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service. It is based on one simple question:
"How likely are you to recommend our service to friends and family if they needed similar care of treatment?"
Your feedback will help us learn more about what you think of your expeirence - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care.
If you'd prefer to give your comments anonymously, then please do so. If you do leave your contact details then we might get in touch, to talk to you about your feedback so we can better understand your views.
If you would like to leave feedback please pick up a card in surgery, or click here
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Further information on the Collingham Medical Centre Complaints Procedure and Complaints Form can be viewed here:
Complaints Procedure ~ Information for Patients
Further information can also be obtained from NHS England: NHS England Complaints Process