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National Diabetes Prevention Programme - Champion uptake in Collingham

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Since 2015 the NHS has asked that each practice updates patients records to ensure you have a named accountable/usual GP.  We have done this.  This does not prevent you from seeing any GP.   If you would like to know who your accountable/usual GP is, please ask when next in surgery. 

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Ebola virus - Please click on the link for patient information regarding the Ebola virus.  Ebola Public Information.pdf

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Patient Responsibilities

    • Keep your appointment and arrive on time - if you are unable to keep an appointment please let us know as soon as is practical so that it can be offered to someone else. If you are late for your appointment you may be asked to rebook and/or wait until the end of surgery.
    • Please help us to keep our clinics running on time by not disturbing the doctor at the front desk.
    • Value the Team - We value our team tremendously and we are trained and committed to providing the best possible care.  Whilst we appreciate that emotions sometimes run high, we do ask that you treat the team with respect and courtesy. We are here to help and it is not acceptable to verbally or physically abuse members of the team. Our staff come to work to care for others, not to become victims of violence, threatening behaviour, physical, verbal, racial abuse or discrimination.  It is unacceptable for patients to refuse treatment, care of services from a particular member of staff if the refusal is based on racially discriminating grounds.  In such instances we may have to review whether you can remain registered with the practice.  It is our joint responsibility to build mutual respect
    • Request home visits in a timely manner, ideally before 10.30 am
    • Contact us as soon as you have a query to give us the opportunity to resolve it
    • Work with us to provide a high quality NHS service
    • Keep personal details up to date, ie address, contact details
    • Switch off your mobile phone before your consultation to avoid interruption
    • Use the check-in screen and online services to help us dedicate our time to answering telephones and enquiries at the front desk
    • The clinical team work very hard to balance the clinical need of those booked into clinics and running on time. Sometimes clinics can run late due to unplanned events/emergencies or complex needs
    • If you need clinical advice, we believe it is safer for you that this is done either face-to-face (with an appointment) or by telephone where there can be interaction and questions. We do not offer clinical advice by email.

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